Supercharge your team towards magical product experiences
Using a flexible, immersive, visual process, we'll co-create an actionable, evidence-based foundation that supports your team and champions their consumers.
To envision the future, we must understand today
Using a tactful blend of methods and workshops we'll understand your products current experience, as it stands today, setting foundation to envision its future.
Visually capture product experiences as observed today
Create a common big-picture view that nurtures and sustains company wide alignment
Shift and compare your point of view from inside-out to outside-in
Foster a creative environment for co-creation and deep conversations
The words “research" and “workshop" cause rapid eye twitches
All we do when we see those words is envision dollar signs. Fortunately for you, we know our sh*t, and don't want to work any more than we have to.
HUMMs offers rapid versions of all our services and workshops.
HUMMs offers rapid versions of all our services and workshops.
From 1 day rapid workshops, to multi-week/month efforts, we have the flexibility of an olympic gymnast.
Side by side (ish)
The smell of a hard run workshop, something we all might not miss through the slopes of the pandemic. We power use technology to run the same productive workshops, digitally. We can even meet in person if restrictions lift.
We aim for digital workshops, but sometimes, no matter how much tech is involved, we need to physically gather. We’ll play it by ear.
Research
Ranging in breadth and depth
Value flow and relationships
User Testing & Feedback
Experience audit
Internal interviews
External interviews
Touch point inventory
Persona & Proto-persona
Observation studies
Alignment
Framing the big picture
Empathy workshop
Experience mapping
Journey mapping
Mental model diagrams
Service Blueprints
Spatial maps
Evaluation workshop
Strategy
Rapid workshops and consulting
Identifying opportunities workshop
Envisioning current experiences
Envisioning future experiences
Removing barriers workshop
Challenge industry assumptions
Consolidating research
Understanding patterns
Keep in mind this is a high-level list of research methods, and workshops that we utilize during engagements.
One size fit's all! (hogwash)
Unlike a traditional strategy partner, we don't throw the kitchen sink at a problem.
The starting line
Every engagement starts with a no-cost 60 min consult to understand a 30k view of your products, services, goals, value chain, defining the starting line.
“Our team members were able to smash our goals quicker than we did before”
Annabelle Porter,
Customer Service Officer
Customer Service Officer
“Our team members were able to smash our goals quicker than we did before”
Annabelle Porter,
Customer Service Officer
Customer Service Officer
Book your consult
HUMMs explained in 90 seconds
If you can watch a 90 second video on “bat migration” or “the world of nft art”, you can totally sacrifice the time to understand how we’ll supercharge your team.
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